Last updated: 15 September 2026
This privacy policy explains how Platinum Cleaning Solutions (“we”, “us”) collects and uses your personal information when you visit platinumcleaningsolutions.co.uk, request a quote or contact us.
Who we are
Platinum Cleaning Solutions provides domestic, deep, carpet, commercial, Airbnb, end of tenancy and specialist cleaning across Berkshire, Buckinghamshire, Surrey, Middlesex, Hertfordshire and London. For any privacy question, email admin@platinumcleaningsolutions.co.uk or call 07494 446777.
Information we collect
- Quote and contact forms: your name, phone number, email address, postcode, the service you need, property details, preferred dates and anything else you choose to tell us.
- Calls, WhatsApp messages and emails: your contact details and the content of your messages.
- Website usage: if you consent to analytics or advertising cookies, information about how you use the site, such as pages visited and the device and browser you use.
How we use your information
- To respond to your enquiry and prepare a quote.
- To arrange, carry out and follow up on cleaning services you book.
- To keep records required for accounting, insurance and legal purposes.
- To understand how people use our website and measure our advertising, where you have given consent.
Our lawful bases are: taking steps at your request before entering into a contract, performing our contract with you, our legitimate interest in running and improving our business, complying with legal obligations and, for non-essential cookies, your consent.
Who we share it with
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as our website host, email provider, messaging services (for example WhatsApp, if you contact us that way), and analytics and advertising providers such as Google where you have consented. These providers only use your information on our instructions or under their own privacy policies.
How long we keep it
We keep enquiry details for up to 12 months if you do not become a customer. Customer records are kept for as long as needed to provide our services and for up to 6 years afterwards for tax and legal reasons.
Cookies
Our website uses essential cookies to work properly. With your consent, we may also use analytics and advertising cookies, for example Google Analytics and Google Ads, to understand site usage and measure the results of our adverts. You can change your cookie choices at any time through your browser settings.
Your rights
Under UK data protection law you have the right to access, correct or delete your personal information, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us using the details above.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.